Ive had my Peak design Messenger bag now for over 4 years now and I guess if would be fair to say that Im happy with it.
It works from a point with regards to what I was looking for in a camera bag in storing and protecting my camera gear but I do have a few small issues with it.
Firstly, the fastening buckle on the bags strap slips slowly over time and needs to be re adjusted time after time. Now this might be that 4 years of wear and tear has had an impact of the materials used and thats just a “take it on the chin” thing. Im not too sure if Im honest
Secondly, the spine of the bag on each end sags where the strap joins the bag at either end. This could of been easily modified if Peak Design inserted a light weight plastic strip into that area but Peak Design dont listen to their customers - Allow me to elaborate on that comment. Ive email Peak Design as an end user on a number of occasions with what I thought were some useful comments on the R&D front which might be helpful in future design of their products. One creative to another here. They chose not to respond. Correct me if Im wrong here but am I not one of your customers PD. What I also find surprising is PD are American company, the world leaders in customer service. This occasion guys you’v got it wrong.
So ,to summerize then. The bag is pretty much a solid unit. It does what it says on the tin. Its travelled over 40,000 miles plus and visited 11 different countries with me. Would I buy another? I guess so. However, this time I wont be wasting my time in contacting PD customer service department. It seems its generally closed and they don’t want to listen to their customers. Very sad PD